💬 Chat Hub
Communications — Complete Guide
Slack, Discord, and team channels — routed through your AI workforce.
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Updated July 6, 2026
5 min read
Open Communications from the sidebar. Slack, Discord, and team channels — routed through your AI workforce.
What you can do
- Route Slack, Discord, and team channels through your AI workforce
- Inbound triggers for Swarm workflows from channel messages
- Outbound replies with approval gates before post
- Per-channel agent assignments and routing rules
Step-by-step — start to finish
1
Connect Slack or Discord in Integrations first.
2
Open Communications — link channels to agents or Swarm triggers.
3
Configure routing — which channel maps to which agent persona.
4
Enable approval for outbound posts to customer-facing channels.
5
Test with a private channel before enabling production support queues.
Get value from Communications
💡
Communications is channel infrastructure — Chat Hub is where you talk to agents directly. Use both: Communications for team Slack/Discord, Chat Hub for operator sessions.
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